Refund Policy

1. Summary

• Lifetime plan: full refund within 14 days of purchase if it does not work for you.
• Yearly subscription: cancel any time; refunds available within 7 days of a renewal charge, or within 14 days of your very first purchase.
• Credits (Alipay channel in mainland China): unused credits refundable within 14 days.
• Refunds always go back to the original payment method.

2. Lifetime plan

Email us within 14 days of your purchase saying it did not work out, and we refund it in full. We may ask what went wrong — the answer is genuinely useful to us, and never a condition of the refund.

Purchases older than 14 days are refunded only where the law requires it, or where the product could not be made to work at all after you contacted us and gave us a fair chance to fix it.

3. Subscriptions

Subscriptions renew automatically each year. Cancel whenever you like — access continues until the end of the period you already paid for, and no further charge is made.

• First purchase: full refund within 14 days.
• Renewal charge: refund within 7 days of the charge, as long as you have not made substantial use of Pro during the new period.
• The unused remainder of a period you already started using is refunded only at our discretion; the usual remedy is simply to cancel so it does not renew again.

4. Credits

For the credit-based plan sold through the mainland China Alipay channel: unused credits can be refunded within 14 days of purchase, based on the unused portion. Credits consumed by exports already made cannot be refunded.

5. How to request a refund

Email cherklouis2@gmail.com with these details:

• the email address used to buy
• the order number or receipt, if you have it
• the date of purchase
• what went wrong (optional, but it helps us fix things)

We confirm within 2 business days. Approved refunds are issued by our payment provider to the original payment method; depending on your bank or Alipay, the money usually lands in 3–10 business days.

Refunds of card payments are handled by Creem, our merchant of record for sales outside mainland China. Refunds of Alipay purchases are handled through the Chinese payment channel.

6. Before you open a dispute

If you are unhappy, email us first. Contacting us directly resolves nearly every case in a day or two, and is far faster than a chargeback. Opening a dispute before giving us a chance may delay any refund, since the dispute process takes over from the normal one.

7. Abuse

Refunds are for customers who are genuinely unhappy. Repeated buy-then-refund patterns used to get free access will lead us to refuse further refunds and may end access to paid features.

退款政策

最后更新：2026 年 10 月 31 日

一、要点

• 买断套餐：购买后 14 天内觉得不合适，全额退款。
• 年订阅套餐：可随时取消；续费扣款后 7 天内可退，首次购买则享 14 天无理由退款。
• 次卡（中国大陆支付宝通道）：未使用额度在购买后 14 天内可退。
• 退款一律原路退回。

二、买断套餐

购买后 14 天内发邮件说明不合适，全额退款。我们可能会问哪里不满意——这确实对我们有帮助，但绝不会作为退款的前提条件。

超过 14 天的购买，仅在法律要求时退款；或因故障完全无法使用、且你联系我们并给了合理机会仍未解决的情况下退款。

三、订阅套餐

订阅每年自动续费，可随时取消：取消后权益延续到已付费周期结束，不再产生下一笔扣费。

• 首次购买：14 天内全额退款。
• 续费扣款：扣款后 7 天内可退，前提是新周期内未大量使用 Pro 功能。
• 已开始使用的周期内剩余时间，一般不以退费处理，常见做法是取消订阅以免再次续费；个别情况由我们酌情处理。

四、次卡

中国大陆支付宝通道的次卡套餐：购买后 14 天内，按未使用的额度退款。已用于导出的次数不退。

五、如何申请退款

发邮件到 cherklouis2@gmail.com，注明：

• 购买时使用的邮箱
• 订单号或收据（如有）
• 购买日期
• 哪里不满意（可选，写了能帮我们改进）

我们在 2 个工作日内确认。审核通过后由收款服务商按原路退回；根据银行或支付宝的处理节奏，通常 3–10 个工作日到账。

银行卡支付的退款由 Creem（中国大陆以外销售的法定销售方）处理；支付宝支付的退款通过中国大陆收款通道处理。

六、请先与我们沟通

有任何不满请先发邮件。直接沟通基本一两天就能解决，远比发起拒付（chargeback）快。若在给我们机会之前就提起争议，由于争议程序会覆盖常规退款流程，反而可能拖延到账。

七、滥用防范

退款面向真正不满意的客户。反复「购买—退款」以换取免费使用的行为，我们将拒绝后续退款，并可能终止功能使用权。